We provide both a LIVE stream video feed during the judging each day, and a RECORDED video stream to watch 24/7 after the show.

To get started, please purchase a Ticket for the show (click the main menu option for Tickets).  Most folks buy a Ticket for the LIVE SHOW.  Be sure to select the proper Breed / Show you want.  Collie tickets will not work for Shelties, and so on.

Once you make payment, you will receive a Ticket Number.  Use our main menu to select "Shows" and click on the button for your show.  On that page you will find a big red button for the LIVE Show (provided the show is going on at that time).   You will also find green buttons labeled day-by-day where you can access the RECORDED video for each day.

Click either the red button (LIVE SHOW) or green buttons (RECORDED VIDEO).  You will get a sign in page.  Enter your Ticket number and voila!  The video player loads.  Click Play and Enjoy the show(s)!

The quick answer is that ALL of our streaming video tickets now expire at the stroke of midnight on December 31st of the particular year.  You will lose access to the on line streaming videos for a given year at 12:01am on New Year's Day of the next year.

We have offered many other streaming video options and durations over the last 15 years.  Many of our customers are familiar with our prior "Univesal Pass" that provided 365 days of access.  We were able to offer that pass because we had separated our LIVE shows (www.showdogvideopros.com) from our past recorded shows (www.bissflix.com).

Sadly, due to lack of viewership at BISSflix, we had to close that site and bring our recorded shows back to www.showdogvideopros.com - effective March 15, 2023.  Accordingly, we can no longer support multiple expiry systems.

So now, all streaming video tickets expire at one time, Dec. 31st each year.

We offer recorded videos from each show in digital format delivered on USB Flash drives.  We no longer offer DVDs, Blu-Rays, or VHS tape recordings.

Please click "Store" from the main menu to buy your copy of the show videos.

At our online store, select the Breed and Show of interest.  You will find that we offer many different videos and packages at various discount rates.  In general, the more hours of video you order, the cheaper the price per hour of video.

We also offer custom edited videos of "Just Your Dog".  You may order your dog's video for one class or many.

DO NOT POST our production videos to social media.

YOU MAY POST your custom edited videos of just your dog to social media.

We are very sorry for your trouble(s).  The single fastest way to get on line right now is to just purchase a NEW ticket.  Be sure to use an email address **different** than your original ticket purchase (our ticket system prohibits one email address holding duplicate ticket types).

After you have watched your dog and things settle down, please email to us directly about the problem.  We will try to figure out what went wrong for you.  We will also arrange a refund for the duplicate ticket purchase.

Quick Fix:  Use Google Chrome as your Browser.  Be sure that you are using the most current Chrome version.  In the Chrome menu click "Clear Browsing Data" then clear recent files and data.  Move to the fastest internet connection available.  Avoid satellite connections as their increased latency may cause the stream to hang.

Our streaming platform uses the Google Cloud Services and Vimeo players.  It has been tested worldwide and found to be stable on virtually every device under even the most challenging internet conditions.

Nevertheless, the single most common reason that streaming video will not play correctly is that your local Internet Bandwidth connection is too slow!  This is particularly true for public wifi connections at hotels or restaurants, and cell phone "hotspot" connections.

Regardless of your connection type, the number of computers between yours and the streaming video servers, as well as the prevailing amount of Internet traffic, may affect your effective Internet download speed. This is particularly true for International guests.

Finally, in rare circumstances, your device is too old or not capable of playing streaming video.  Occasionally we have users trying to watch using the AOL browser on a Windows 95 machine.  Sorry, but that will not work!

“Blurry Picture” – You may notice that the player switches between ‘clear’ and ‘blurry’.  This means that the player is ‘adapting’ to the instantaneous internet speed available between the Google Cloud (Vimeo) server and your location.

You may be able to change this behavior if you want.  For users of Chrome, Firefox, Edge or Internet Explorer running on OSX or Windows, click on the gear icon to the lower right of the player.  Select a constant speed level.  Bigger number means faster connection and clearer picture.  Smaller number means slower connection and less clear picture.

For folks watching on an iPhone or iPad using Safari or Chrome, you will NOT be able to choose a single resolution.  There are technical reasons why this is so, which have to do with how the browsers work on the iOS platform.

Yes, the video is 'delayed' 20 - 30 seconds from "real time".  To accomplish 'adaptation' (auto switching bandwidth & resolution to adapt to varying internet connection speeds) the Live Streaming Video Player needs to buffer.

There is a 10 second live edge server buffer, and up to a 20 second local video player buffer.

If the buffer period seems long or annoying, you can restart the player to get as close as possible to the "live edge" - the very most recent live streaming video.

Our Ticket Security System checks for new streaming sessions every time you sign in, every time you load a new browser page, and every few seconds while you are watching the streaming video.

Please remember that our terms of service allow only ONE active stream per ticket at a time.

If you forget to sign out, the next time you sign in it will appear that a 2nd session is starting, and the error will fire.  If you sign in using Safari (or Firefox or IE) and then switch to Chrome (or another browser) it will appear that a 2nd session is starting, and the error will fire.  If you switch from Chrome on your laptop to Chrome on your PC, again it will appear that a 2nd session is starting and the error will fire.

Also, if you are signed in and your spouse tries to sign in at the same time on a different device or in a different location, the opening of a 2nd session will fire the error.

The BEST PRACTICE is to sign in on one device with one browser, watch the show, then sign out ***before*** switching to another device or browser.  This will avoid triggering the error warning.

We're very sorry, but it is just not possible for us to call you and "talk you through" using the streaming video service.

During the show, we are ringside filming.  We cannot talk on the phone.  Anything that we say out loud will be recorded on the video!!

Besides, we are actively filming and live streaming.  These are labor intensive tasks that require our full attention to be sure that we do not miss any moment of each dog's performance, and overall, the judging.

Over the last 15 years of doing this, we have made significant improvements to our website and service offerings - listening at all times to you, our customers.  We offer extensive self-help context relevant navigation and this FAQ to answer nearly any conceivable question or issue.

Of course, we would be happy to provide additional info by email, but those communications just have to wait until after we finish filming for the day.  Again, we are very busy at the show filming.  We really cannot get into extensive conversations on the phone or by email during show hours.

We offer five different streaming video Ticket types to (hopefully) serve a full spectrum of individual needs.

1. The majority of our customers want to watch the LIVE streaming video for one Breed, one show.  You should buy the LIVE SHOW TICKET ($49.00).  Please be sure to select the correct show and/or Breed.  If you select 'Collies' but want to watch 'Shelties' you will be disappointed.  A Collie Ticket will NOT work for the Sheltie show!
2. We have many enthusiasts who want to watch more than one LIVE show in a year, and maybe even some of our prior shows.  By far the most economical Ticket for you will be our ALL ACCESS TICKET ($99.00).  It provides full access to ALL shows, ALL Breeds, ALL years.
3. Some folks want to view past shows for a particular Breed.  Our PAST SHOWS TICKET ($49.00) will work best for you.  Again, please be sure to purchase the correct Breed (A Sammie Ticket will not work for Dobermans...)
4. If you want to watch the current LIVE show PLUS prior shows for ONE Breed, we offer a discounted SINGLE BREED TICKET ($69.00) for this kind of access.

1. We film conformation events only.  Performance events (Obedience, Rally, Agility, etc.) are not included.
2. For LIVE shows, the "Live Show Tickets" access the LIVE streaming video in real time as judging is going on during show hours plus RECORDED streaming video available 24/7 after judging is over each day.
3. For Past shows, the "Past Show Tickets" access our fully edited, titled, and produced videos for all previous shows, all years recorded for a single Breed.
4. ALL streaming video tickets expire on the 1st day of the new year, regardless of the date of purchase.
   Tickets purchased in 2023 will expire on 01/01/2024.

Our streaming service includes TWO separate streams being sent to the streaming servers simultaneously - 1 for the LIVE stream, and 1 separate class-by-class Recorded video upload for streaming later.  If the LIVE feed goes off, the RECORDED feed will not miss anything. It will include the entire video for streaming later.

The ShowDogVideoPros streaming service is brought to you with NO commercials, NO advertising, and NO Solicitations.  All shows are filmed by Breeders (us) for Breeders (you) and NOT as Entertainment Sporting events.  Our streams are not edited for time or commercials.

ShowDogVideoPros uses a TICKET-based streaming video admission service.  It works just like a regular AMC, Regal, or Fandango movie theater.  

ONE Ticket admits ONE user to watch on ONE device at a time connected to the Streaming Video Service.

You are NOT ALLOWED to "share" your Ticket with other users, just as AMC will NOT allow you to pass your ticket on to the next person in line for admission into the movies!

ShowDogVideoPros "Ticket Security" includes a user & device detection / authentication security system.  We can detect the "who, what, & where" every time you sign in, using complex geolocation and device characteristic authentication algorithms.  

We can immediately detect whether an unauthorized user - other than the Ticket Holder - has signed in using someone else's Ticket Number.   If that happens, the Ticket Number and account will be immediately suspended, and access to the streaming video cut-off!

1. To Retrieve Your Ticket Number you will need the email address that you used at the time of purchase and your Security Code. Enter the info here:
   Retrieve Ticket Number
2. To Retrieve Your Ticket Info (which Shows / Breeds are included) you will need the Ticket Number that was sent to you at the time of purchase. Enter the info here:
   Retrieve Ticket Info