Find answers to common questions about streaming video, tickets, and our services
We provide both a LIVE stream video feed during judging each day, and a RECORDED video stream to watch 24/7 after the show.
To get started:
LIVE Event Tickets expire at midnight 2-days after the end of the show.
AFTER EVENT Tickets become available on the next day **AFTER** the show. The Ticket last 30 days from the time of purchase.
COMBO EVENT Tickets include the LIVE event and RECORDED videos for 30-days afterward.
OLD SHOWS Tickets provide 3 Days of viewing access for shows filmed prior to the current year.
UNIVERSAL Tickets expire 365 days after purchase.
PERPETUAL Tickets NEVER expire! However, remember that June and I will not live forever :-) When we are gone, the ShowDogVideoPros service will expire.
We film conformation events only. Performance events (Obedience, Rally, Agility, etc.) are not included.
Our streaming service includes TWO separate streams being sent simultaneously - one for the LIVE stream, and one separate class-by-class Recorded video upload for streaming later. If the LIVE feed goes offline, the RECORDED feed will not miss anything.
No commercials, no advertising, and no solicitations. All shows are filmed by Breeders (us) for Breeders (you) - NOT as entertainment sporting events.
ShowDogVideoPros uses a TICKET-based streaming video admission service. It works just like a regular AMC, Regal, or Fandango movie theater.
ONE Ticket admits ONE user to watch on ONE device at a time.
You are NOT ALLOWED to "share" your Ticket with other users, just as AMC will NOT allow you to pass your ticket to the next person in line!
Our "Ticket Security" includes user & device detection/authentication. We can detect the "who, what, & where" every time you sign in using complex geolocation and device characteristic authentication algorithms.
If we detect an unauthorized user has signed in using someone else's Ticket Number, the account will be immediately suspended and access cut off!
To Retrieve Your Ticket Number: You'll need the email address you used at purchase and your Security Code.
To Retrieve Your Ticket Info (which Shows/Breeds are included): You'll need the Ticket Number sent to you at purchase.
Our Ticket Security System checks for new streaming sessions every time you sign in, every time you load a new browser page, and every few seconds while watching.
Remember: Our terms of service allow only ONE active stream per ticket at a time.
Common causes:
Best Practice: Sign in on one device with one browser, watch the show, then sign out before switching to another device or browser.
We're very sorry for your troubles. The single fastest way to get online right now is to purchase a NEW ticket.
After you've watched your dog and things settle down, please email us directly about the problem. We'll figure out what went wrong and arrange a refund for the duplicate ticket purchase.
We're very sorry, but it's not possible for us to call and "talk you through" using the streaming service.
During the show, we're ringside filming. We cannot talk on the phone - anything we say out loud will be recorded on the video!
Besides, we're actively filming and live streaming. These are labor-intensive tasks requiring our full attention to ensure we don't miss any moment of each dog's performance.
We're happy to provide additional info by email, but communications must wait until after we finish filming for the day. We cannot get into extensive conversations during show hours.
Quick Fix: Use Google Chrome as your browser. Be sure you're using the most current Chrome version. In the Chrome menu click "Clear Browsing Data" then clear recent files and data. Move to the fastest internet connection available.
Our streaming platform uses Google Cloud Services and Vimeo players. It's been tested worldwide and found stable on virtually every device under challenging internet conditions.
The most common reason streaming won't play correctly is that your local Internet Bandwidth connection is too slow! This is particularly true for public wifi at hotels/restaurants and cell phone "hotspot" connections.
The number of computers between yours and the streaming servers, plus prevailing Internet traffic, may affect your download speed. This is particularly true for international guests.
Avoid satellite connections as their increased latency may cause the stream to hang.
You may notice the player switches between 'clear' and 'blurry'. This means the player is 'adapting' to the instantaneous internet speed available between the Google Cloud (Vimeo) server and your location.
For Chrome, Firefox, Edge or Internet Explorer on OSX/Windows: Click the gear icon to the lower right of the player. Select a constant speed level. Bigger number = faster connection and clearer picture. Smaller number = slower connection and less clear picture.
For iPhone or iPad using Safari or Chrome: You will NOT be able to choose a single resolution. There are technical reasons why this is so, which have to do with how the browsers work on the iOS platform.
Yes, the video is 'delayed' 20-30 seconds from "real time". To accomplish 'adaptation' (auto-switching bandwidth & resolution to adapt to varying internet speeds), the Live Streaming Video Player needs to buffer.
There is a 10 second live edge server buffer, and up to a 20 second local video player buffer.
If the buffer period seems long or annoying, you can restart the player to get as close as possible to the "live edge" - the very most recent live streaming video.
Yes! Our streaming videos are optimized for iPhone, Android, tablets, and desktop devices, so you can watch your shows anywhere with a modern browser.
We offer recorded and fully edited MOVIES from each show in digital format delivered through our website - see "My Movies" in the navigation menu. We no longer offer DVDs, Blu-Rays, or VHS tape recordings. We can still copy files to a USB Flash drive, but there is a charge for that.
Click "BY MOVIES" from the main menu to buy your copy of the show videos.
Select your Breed and Show. We offer many different movies and packages at various discount rates. Generally, the more hours of movies you order, the cheaper the price per hour.
We also offer custom edited videos of "Just Your Dog" - your dog's video for one class or many.
DO NOT POST our production videos to social media.
YOU MAY POST your custom edited videos of just your dog to social media.
YES! We offer a custom edited product titled "Just My Dog". We take the show video recorded for each class your dog appears in and edit the footage to show predominantly only your dog.
During the individual exam we isolate a section and put your dog into slow motion - which is really cool and a great way to study movement!
The custom edit includes on-screen titling, any awards your dog won (e.g., "Winners", "Best in"), and is finished with academy-award type production music.
It is OK to post these custom edited videos to your website, Facebook, YouTube or other social media.
Our production videos are delivered digitally directly through our website - see "My Movies" in the navigation menu. You will be able to either watch (by streaming video) or download the production Movies directly to your device.
If you choose to purchase a flash drive and have us download the videos for you, note that we use SanDisk "Dual Drives" with a standard (USB type A) connection on one side that fits most computers and TVs, and a USB-C connection on the other side for newer computers, cell phones, and tablets.
YES, you can! We encode the videos in standard h.264 codec with .mp4 extension. The videos will play on any phone, tablet, TV, or computer.
We generally quote a production time of 6 to 8 weeks after the show.
Post production is very laborious and time-intensive. We rough cut edit the show, place complete AKC information for every dog on-screen, and add all awards and placements. Movies need to be re-encoded and orders fulfilled individually. These processes take time!
However, at some times of year and under certain schedules, we may produce your movies in a much shorter timeframe. We'll let you know at the show about our predicted production timeframe.
NO! When you purchase your own movie copy, you're granted an individual license to view the movies only. It is a violation of our copyright to copy or distribute the movies by any means.
ShowDogVideoPros digital movies are encoded with a digital watermark that is easily recognizable and trackable. Any unauthorized copy or redistribution constitutes a violation of our terms of service and copyright. Such matters are taken very seriously and carry severe penalties.
The one exception: Your custom edited "JUST MY DOG" videos are custom made just for you, and may be copied or distributed at will online, on social media, or by digital means. The "JUST MY DOG" videos are entirely yours!
We film conformation events only. Performance events (Obedience, Rally, Agility, etc.) are not included.
We will film/LIVE stream Dogs, Bitches, Best of Variety, Best of Breed, NonRegular Classes, Futurity, Maturity, Sweepstakes (Puppy, Veteran, Working, Breeders, etc), 4-6 month Puppies, Top 20's, Versatility Conformation, Showcase events, & Parades.
Basically, we will film any event occurring in the main show ring where our camera is set up, with the exception of performance events.
Generally, the more hours of video you purchase, the higher the cost. We offer discounts for large packages of movies, which decreases the price per hour.
Our pricing is based on the number of entries to be filmed and the number of hours each event lasts. Please check out our products for your Show or Breed at our online Store.