Policies & Procedures

Important terms, conditions, and guidelines for using ShowDogVideoPros services

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Terms of Use
1 document
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Copyright
1 document
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Privacy Policy
1 document
đŸ’ŗ
Refund Policy
1 document
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Contact Us
Info

📋 Streaming Video Service Terms of Use

Overview & Your Acceptance

Welcome to ShowDogVideoPros Streaming Video! We are a National Specialty Dog Show Video service that provides our Ticket Holders with access to LIVE, Recorded, and On Demand videos streamed over the Internet to compatible devices.

These Terms of Use govern your use of our service. As used in these Terms of Use, ShowDogVideoPros.com, "our service", or the "Service" means the services provided by ShowDogVideoPros.com for watching National Specialty Dog Show videos via the Internet, including all features and functionalities of the website, user interfaces, and Content associated with our service.

Your Acceptance

By using or visiting the ShowDogVideoPros.com website or any products, software, data feeds, and services provided to you on, from, or through the ShowDogVideoPros.com website, or the ShowDogVideoPros.com movie store (collectively the "Service") you signify your agreement to these terms and conditions (the "Terms of Use"). If you do not agree to any of these terms, then please do not use the Service.

The ShowDogVideoPros.com that is providing the service to you and with whom you are entering into this Agreement is an affiliate of TNG Digital Media Services, Inc. incorporated in the state of Delaware. ShowDogVideoPros.com is located in Las Cruces, Dona Ana County, New Mexico, USA.

Changes to Terms & Privacy
Changes to Terms of Use

Although we may attempt to notify you when major changes are made to these Terms of Use, you should periodically review the most up-to-date version at https://www.showdogvideopros.com. ShowDogVideoPros.com may, in its sole discretion, modify or revise these Terms of Use and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in these Terms of Use shall be deemed to confer any third-party rights or benefits.

Privacy

Personally identifying information is subject to our Privacy Policy (https://www.showdogvideopros.com), the terms of which are incorporated herein. Please review our Privacy Policy to understand our practices.

Communication Preferences

By using the ShowDogVideoPros.com service, you consent to receiving electronic communications from ShowDogVideoPros.com relating to your account. These communications may involve sending e-mails to your e-mail address provided during registration and will include notices about your account (e.g. payment authorizations, change in password, confirmation e-mails and other transactional information) and are part of your relationship with ShowDogVideoPros.com.

You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. You should maintain copies of electronic communications by printing a paper copy or saving an electronic copy.

You also consent to receiving certain other communications from us, such as newsletters about new ShowDogVideoPros.com features and content, special offers, promotional announcements and customer surveys via email or other methods.

General Terms of Service

These Terms of Use apply to all users of the Service. The Service may contain links to third party websites that are not owned or controlled by ShowDogVideoPros.com. ShowDogVideoPros.com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites. In addition, ShowDogVideoPros.com will not and cannot censor or edit the content of any third-party site. By using the Service, you expressly relieve ShowDogVideoPros.com from any and all liability arising from your use of any third-party website.

Accordingly, we encourage you to be aware when you leave the Service and to read the terms and conditions and privacy policy of each other website that you visit.

ShowDogVideoPros Accounts & Tickets

In order to access some features of the Service, you will have to create a ShowDogVideoPros.com Account. This is accomplished when you purchase a "Ticket" at this website. You may never use another's account/Ticket without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify ShowDogVideoPros.com immediately of any breach of security or unauthorized use of your account.

Although ShowDogVideoPros.com will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of ShowDogVideoPros.com or others due to such unauthorized use.

Payment Terms

You agree to pay for any Service that you order. If you purchase any automatically renewing subscriptions, you agree that ShowDogVideoPros.com will charge the payment method on file on the first day of each billing period for the relevant subscription, and if the payment method on file becomes invalid due to an expired credit card or other similar reason and we are unable to charge you on the next billing period, ShowDogVideoPros.com reserves the right to immediately revoke your access to any Service you have ordered until you update your payment method. If you fail to update your payment method within a reasonable amount of time, ShowDogVideoPros.com may cancel your subscription.

You acknowledge and agree that you are responsible for paying all fees in a timely manner and for providing us with a valid credit card or other form of payment acceptable to ShowDogVideoPros.com. IN ADDITION, YOU ACKNOWLEDGE THAT YOUR ONLINE ACCEPTANCES CONSTITUTE A BINDING AGREEMENT BETWEEN YOU AND SHOWDOGVIDEOPROS.COM AND SIGNIFY YOUR INTENT TO BE BOUND TO SUCH ONLINE ACCEPTANCES. SUBJECT TO APPLICABLE LAWS, IN NO EVENT WILL SHOWDOGVIDEOPROS.COM OR ITS AFFILIATES' AGGREGATE LIABILITY FOR ANY AND ALL CAUSES OF ACTION BROUGHT BY YOU OR YOUR AGENTS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE PAYMENTS ACTUALLY RECEIVED AND RETAINED BY SHOWDOGVIDEOPROS.COM FROM YOU FOR THE PAID SERVICES.

Service Availability & Use of Service
Service Availability

The ShowDogVideoPros.com service and any content viewed through our service are for your personal and non-commercial use only. During your membership we grant you a limited, non-exclusive, non-transferable, license to access the ShowDogVideoPros.com service and view videos. Except for the foregoing limited license, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.

Use of Service

You may view a video through the ShowDogVideoPros.com service primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such video. The content that may be available to watch will vary by geographic location and will change from time to time.

The ShowDogVideoPros.com service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of videos. You can, at any time, opt-out of tests by visiting "Your Account" and changing the "Test participation" settings.

Some videos may become unavailable for Streaming Video Tickets due to licensing restrictions. When a license expires or is changed, we strive to keep the title in our streaming library, but sometimes titles may need to be removed temporarily.

Passwords & Account Access

You may view ShowDogVideoPros.com content purchased for you by someone else as long as the content is viewed in accordance with these Terms of Use and only to the extent permitted by the purchase terms.

The member who created the ShowDogVideoPros.com account and whose Payment Method is charged (the "Account Owner") is responsible for any activity that occurs through the ShowDogVideoPros.com account. To maintain control over the account and to prevent anyone from accessing the account (which would include viewing information on viewing history for the account), the Account Owner should maintain control over the ShowDogVideoPros.com ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone.

One ticket admits one user to watch on one device at a time. You are not allowed to "share" your ticket with other users.

Disclaimers & Limitations on Liability
Disclaimers of Warranties

THE SHOWDOGVIDEOPROS.COM SERVICE, INCLUDING ALL CONTENT PROVIDED ON THE SERVICE, IS PROVIDED "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, SHOWDOGVIDEOPROS.COM AND ITS AFFILIATES DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER SHOWDOGVIDEOPROS.COM NOR ITS AFFILIATES WARRANT THAT ACCESS TO THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED; NOR DOES SHOWDOGVIDEOPROS.COM OR ITS AFFILIATES MAKE ANY REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, CURRENCY, QUALITY, COMPLETENESS, USEFULNESS, PERFORMANCE, SECURITY, LEGALITY OR SUITABILITY OF THE SERVICE OR ANY OF THE CONTENT ON THE SERVICE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE AND YOUR RELIANCE UPON ANY OF ITS CONTENTS IS AT YOUR SOLE RISK.

Limitations on Liability

NEITHER SHOWDOGVIDEOPROS.COM NOR ITS AFFILIATES SHALL BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, OR USE OF, THE SERVICE. IN NO EVENT SHALL SHOWDOGVIDEOPROS.COM OR ANY OF ITS AFFILIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, UNAUTHORIZED ACCESS TO OR USE OR MISUSE OF THE SERVICE OR ANY CONTENT THEREIN, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF SHOWDOGVIDEOPROS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law & Additional Terms
Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of New Mexico and the laws of the United States, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms of Use shall be filed only in the state or federal courts located in Dona Ana County, New Mexico and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

Additional Terms

If any provision of these Terms of Use shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties, or by a change to these Terms of Use made by ShowDogVideoPros.com as set forth in Section 2 above.

ÂŠī¸ Copyright Policy

Streaming Video Copyright

You agree at the time of purchase of On Demand or LIVE Streaming video products that you will comply at all times with our Terms of Use.

Both On Demand and LIVE streaming video is copyrighted content of ShowDogVideoPros.com & TNG Digital Media Services, Inc. Copyright Š 2008-2025 ShowDogVideoPros.com. All rights reserved.

The streaming video Terms of Use prohibits recording, copying, re-distributing or reverse-engineering of the video feed in any way whatsoever. It is a violation of Federal and International copyright laws to copy, duplicate, record or re-distribute our On Demand or LIVE streaming video feeds in any way.

Unlawful recording, copying, duplicating or re-distribution of On Demand or LIVE streaming videos originating from ShowDogVideoPros.com will be cause to immediately terminate your account and access to said feeds, and will be prosecuted to the fullest extent allowed by Federal and International laws.

Electronic USB Flash Drive Video Copyright

USB Flash Drive videos are copyrighted content of ShowDogVideoPros.com & TNG Digital Media Services, Inc. Copyright Š 2008-2025 ShowDogVideoPros.com. All rights reserved.

The content of the Electronic Files is protected by both Federal and International copyright laws. Unauthorized downloading, copying and/or duplication carries severe monetary penalties and possible imprisonment. Violations will be prosecuted to the fullest extent possible by applicable Federal and International laws.

ShowDogVideoPros Website Copyright

All content appearing on this Web site is the property of:

ShowDogVideoPros.com
Physical Address: 6237 Recoleta Rd, Las Cruces, New Mexico 88012

Copyright Š 2008-2025 ShowDogVideoPros.com. All rights reserved.

As a user, you are authorized only to view, copy, print, and distribute documents (NOT VIDEOS) on this Web site so long as:

  1. The document is used for informational purposes only, and
  2. Any copy of the document (or portion thereof) includes the following copyright notice:

    Copyright Š 2008-2025 ShowDogVideoPros.com. All rights reserved.

The preceding authorization pertains only to webpage documents and specifically does NOT apply to any On Demand Streaming Video, LIVE Streaming Video, or USB Flash Drive Electronic File content whatsoever.

🔒 Privacy Policy

Information Collection & Use
Overview

ShowDogVideoPros.com is committed to protecting your privacy. This Privacy Policy describes our practices regarding personal information collected through our website and services.

Information We Collect

When you purchase tickets or create an account, we collect:

  • Name and email address
  • Payment information (processed securely through third-party processors)
  • Account credentials (username/password)
  • Device and browser information
  • Viewing history and preferences
How We Use Your Information

We use your information to:

  • Process payments and provide access to services
  • Send account-related communications
  • Improve our services and user experience
  • Prevent fraud and unauthorized access
  • Send promotional communications (with your consent)
Data Security & Third Parties
Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We may use third-party services for:

  • Payment processing (your payment information is not stored on our servers)
  • Video hosting and streaming (Vimeo, Google Cloud Services)
  • Email communications
  • Analytics and service improvement

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent at any time

đŸ’ŗ Refund & Cancellation Policy

Refund Policy Overview
General Refund Policy

ShowDogVideoPros.com strives to ensure customer satisfaction with all our services. However, due to the nature of streaming video and digital content, we have specific policies regarding refunds and cancellations.

Streaming Video Tickets

LIVE Event Tickets: Refunds may be requested up to 24 hours before the scheduled start of the event. Once the event begins, no refunds will be issued as access to the live stream has been provided.

AFTER EVENT Tickets: Refunds may be requested within 24 hours of purchase, provided no streaming access has been used. Once you begin watching, the ticket is considered used and no refund will be issued.

COMBO, UNIVERSAL, and PERPETUAL Tickets: These tickets follow the same refund policy as AFTER EVENT tickets - refunds available within 24 hours of purchase if no access has been used.

Technical Issues

If you experience technical difficulties preventing you from accessing your purchased content, please contact us immediately. We will work to resolve the issue or provide a refund or credit at our discretion.

Video Purchases & Custom Edits
USB Flash Drive & Digital Downloads

All sales of recorded video content (USB drives and digital downloads) are final. Due to the nature of digital content and the substantial production work involved, we cannot offer refunds once the order has been processed and content delivered.

Custom Edited Videos ("Just My Dog")

Custom edited video orders are non-refundable once production has begun. If you need to make changes to your order, please contact us as soon as possible. Changes may be accommodated before production starts.

How to Request a Refund

To request a refund for eligible purchases:

  1. Email us at the contact address provided in the Contact Us section
  2. Include your ticket number or order number
  3. Explain the reason for your refund request
  4. We will review and respond within 2-3 business days

Refunds, when approved, will be processed to the original payment method within 5-10 business days.

📞 Contact Information

How to Reach Us
Email (Preferred Method)

The fastest and most reliable way to reach us is by email. We typically respond within 24-48 hours during business days.

General Inquiries: Contact form available on our website
Technical Support: Use the support form in your account area
Billing Questions: Include your ticket or order number

Voicemail

We check voicemail on breaks and at night. Please consider timezone differences. Due to travel constraints and National Specialty schedules, it may take more than a day to respond to telephone voicemail messages.

The fastest way to receive a reply to your inquiry is to send us an e-mail.

Voicemail: (575) 993-3460

Mailing Address

ShowDogVideoPros
TNG Digital Media Services, Inc
Irvin B. Krukenkamp, MD
6237 Recoleta Rd
Las Cruces, New Mexico 88012-0863

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Site Under Development

We're currently updating ShowDogVideoPros with exciting new features! Some pages may be incomplete or under construction. Thank you for your patience as we work to improve your experience.

Access to previously recorded shows will be restored as the shows are loaded into our new viewing and menu systems. If you have a need to urgently view a past show, please email us for assistance: showdogvideopros@gmail.com

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